At the Toronto Reference Library and the Bloor/Gladstone branch, most power outlets are at floor level behind fixed tables or under desks. Wheelchair users, older visitors, and anyone with a bag of books have to crouch or shift furniture to plug in a laptop. On a weekday afternoon I counted 14 outlets on the second floor at Reference: 3 were reachable without bending to the floor, and 2 of those were already taken.

Retrofit the reading tables on the busiest study floors with tabletop outlets and USB-C ports, the way the newer branches are built. Mark reachable outlets with a small floor decal so people can find them without hunting, and add two or three tall charging stands near the entrances so someone can top up a phone without taking a seat.

Two of the four PRESTO readers at the Bloor entrance have been showing an error screen for three weeks. Morning rush backs up to the stairs.

Put a printed 'out of order' sign on the dead readers so people stop queuing behind them, and report them through the TTC customer service form with the reader IDs.